- Gary McGath, Freelance Technical Writer
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Designing to the demo is a mistake
A lot of software design clearly aims not at providing the best experience to the user, but at providing the most impressive demo. Apple does this all the time, or at least that’s the only explanation I can think of for their design decisions. Getting people to applaud in amazement doesn’t get loyal customers if the product is terrible in everyday use, though.
My current Garmin car GPS device is a good example of this. To enter an address, you enter first the street number, then the street, and finally the locality and state together. This sounds very natural, much better than my old device where you started with the state and worked down to the street number. The trouble is that when you use the new device, you find that auto-completion is useless.
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Tagged software, user interface